FAQ

Frequently Asked Questions

Frequently Asked Questions

Whatever the question, we have the answer.

Is there a minimum amount of hours required when renting a specialty vehicle?

We do have minimums for our specialty vehicles; For in state transportation we have a 4hr minimum and for out-of-state we have a 5hr minimum. We always do our best to make all of our customers happy and encourage you to speak with one of our reservation specialists, so we can help get you where you need to be and within your budget.

What does all-inclusive mean?

All-inclusive for Elite Limo means, total price and no surprise fees. All of our quotes and final prices are all-inclusive, which includes trip fees, tolls, taxes, and tip. We make it easy and quote you an all-in trip price.

What is provided when renting a party bus?

Our buses include our All-inclusive pricing model, Wifi, Sound System, GPS tracking and depending on the bus you select it can also include: Bar, USB Ports, TVs, Monitors and DVD Player.

Are your vehicles equipped to drive in the snow?

All of our vehicles are equipped with the latest safety features and we have the highest safety standards to ensure the safety of our customers and drivers. We have the largest fleet of AWD (all wheel drive) vehicles in Fairfield County. Our Sedans and SUVs are AWD and equipped for any weather condition.

What are the different methods I can use to reserve a car?

We love to hear from our customer, so feel free to call us toll free 1-800-659-5466 ext. 4, reserve a car through our website or mobile app or fill out a quote request online.

Can I pay for my booking with cash? What credit cards are accepted?

To ease our drivers and customers we accept all major credit cards. A credit card is required to secure your reservation.

What is the largest party bus you offer?

We have one of the largest fleets in the tri-state area and our largest party bus seats 28 passengers. If you’re needing a larger bus we offer shuttle and charter buses. Our largest vehicle in this fleet is our 56 Passenger Shuttle bus.

What is your cancellation policy?

Our cancellation policy on specialty vehicles is two weeks prior the scheduled pick up. You will receive a cancellation email to confirm the cancellation of your reservation.

Do you provide car seats?

We do provide car seats for the little ones. We ask that you request car seats when booking/confirming your reservation as this is not an item carried in our vehicles unless requested.

Are pets allowed in your vehicles?

Of course, we allow pets in our vehicles, but it’s the pet owners responsibility to have the pet in a secure and safe travel cage. Its also the pet owner’s responsibility for and damage or mess the pet created in our vehicles. We have a high standard for the cleanliness and care of our vehicles.

Customer Testimonials

Our happy clients speak for us.

Callie W.'s review

Callie W.

I use them for business trips for several colleagues and they never disappoint! They even accommodate last minute changes and scheduling. I won't use anyone else!

Stuart W.'s review

Stuart W.

Professional in every sense. Prompt, courteous,and extremely comfortable. Great communication through delays etc. seamless experience.

Michael T.'s review

Michael T.

Driver on time and friendly. Sedan very clean. Good driving habits. No unnecessary hard braking or swerving. Felt safe.

Matt I.'s review

Matt I.

Have been using them for over 10 years. Always reliable and their drivers professional. Just had a great ride home from the airport with Ernie. If you need a car service look no further.

Ron B.'s review

Ron B.

Just used their service to get to JFK today and wrap up my holiday trip. Driver John C. was on time and super nice. They were also priced below all of their competition! Nice to pay less and get great service. Look forward to using them again.

Velia C.'s review

Velia C.

My boss lives in New York, I live in Texas but it's not a problem to make sure he's got a way to the airport (at 3AM) and a back home from the airport (midnight) because of Elite Limo. Just a few simple clicks and done.

Joe F.'s review

Joe F.

Great service! Brennan and Aires were extremely professional and courteous. Without a doubt, the best! Would recommend Elite to anyone and will definitely use them in the future.

Kelly D.'s review

Kelly D.

Booking is easy drivers always on time won't use anyone else!

Michelle F.'s review

Michelle F.

Transportation for all size groups! We use the bigger buses for tours and events and are very satisfied with the drivers and service provided by Elite.

Contact Us

Reach Out to Elite Limousine Today.

Whether you’re traveling for business or pleasure, Elite Limousine is the Connecticut limo service provider you can always rely on. Reach out to us today to request a quote.

You can give us a call at 203.853.9666, send us an email at reservations@gardellas.com or fill out the form on the contact page.

Contact Us